Cancellation and Refund Policy

⚠️Important

All cancellations and refunds are subject to a 15% processing fee charged by TripTresor, in addition to any charges imposed by hotels, airlines, or service providers.

💡Pro Tip

We strongly recommend purchasing comprehensive travel insurance to protect against unforeseen circumstances.

Cancellation Policy

All cancellations and refunds are subject to the terms and charges imposed by hotels, airlines, and other service providers. Triptresor will apply a minimal service fee to process cancellations and refunds for bookings made through our platform.

Hotel Bookings

Cancellation policies for hotel-only bookings vary by property and are subject to the specific terms of each hotel. Common scenarios include:

Standard Bookings: Cancellations 48-72 hours before check-in may receive full refund minus processing fees

Non-Refundable Rates: No refund available under any circumstances

Peak Season Bookings: Stricter cancellation terms apply ( 7-14 days advance notice required)

Flight Bookings

Domestic Flights:Subject to airline cancellation policies, depending on the type of fare and convenience charges.

International Flights: Cancellation charges range from 50% to 100% depending on fare type and airline.

Charter Flights: Generally non-refundable once booked.

⚠️ Peak Season Notice: Bookings during Christmas, New Year, Diwali, and other major holidays require full payment in advance and have stricter cancellation policies.

Refund Process

Email your cancellation request to info@triptresor.com
Include your booking reference number, registered name, and reason for cancellation.
Our team will acknowledge your request within 24 hours.
Refund eligibility will be assessed based on this policy and vendor terms.
You will receive a detailed refund breakdown via email.

Refund Timeline

Payment Method	Processing Time
Credit Card	7-10 business days
Debit Card	7-10 business days
Net Banking	7-10 business days
UPI	7-10 business days
Wallet (Paytm, PhonePe, etc.)	7-10 business days

📌 Note: Refunds are processed to the original payment method only. Processing times may be longer during weekends, bank holidays, or peak seasons.

Amendment Policy

Need to modify your booking instead of canceling? Here’s what you need to know:

Date Changes

Package Tours: Subject to availability and price differences.
Hotels: Depends on hotel policy, price difference and availability.
Flights: Subject to airline change fees plus fare difference if any.

Passenger Name Changes

Domestic Bookings: Subject to airline name change fees policy and fare difference if any.
International Bookings: Not permitted once tickets are issued.
Minor Corrections: Spelling corrections allowed within 24 hours of booking.

Amendment Fee: All amendments are subject to the amendment policy or terms and conditions from Airline, hotel or service providers.

Special Circumstances

Medical Emergencies

In case of genuine medical emergencies, we may offer more flexible cancellation terms:

Valid medical certificate from registered practitioner required
Must be submitted within 48 hours of cancellation request
Eligible for up to 70% refund (minus processing fees) regardless of cancellation timeline
Subject to management approval on case-by-case basis.

Disasters & Force Majeure

Flexible cancellation or date change allowed if government issues a travel advisory or destination closure.
Natural disasters (floods, earthquakes, severe weather) handled case-by-case.
If refunds are not possible, a travel credit voucher will be issued directly by TripTresor for future use.
Trips may be postponed if there is an official government notice affecting travel.
Official documentation must be provided to process any claims.

Visa Rejection

Visa fees are strictly non refundable, even in case of visa rejection.
In case of visa rejection, refunds for flights and hotels will be processed as per airline/hotel policies. We will assist in getting the maximum possible refund.
Land package refunds, if applicable, will be issued after deducting processing charges and only upon receiving the official visa rejection letter.
Refund values depend on supplier terms, and certain services may be fully non-refundable.

Payment Terms

Initial Deposit: 100% flight cost + 50% land package cost to confirm booking
Balance Payment: Due minimum 7 days before departure
Peak Season: Full payment required in advance
Special Services: Full advance payment may be required based on vendor terms

Important Legal Notes

This policy is subject to change without prior notice. Always refer to the latest version on our website
All disputes are subject to jurisdiction of courts in Delhi, India
TripTresor acts as an intermediary between customers and service providers
Final refund amounts may vary based on actual charges levied by airlines, hotels, and other vendors
Refund calculations are based on the total booking value at the time of cancellation
GST and other taxes may be adjusted in the final refund amount as per government regulations
This policy complies with Consumer Protection Act, 2019 (India)

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